AI for Small Businesses is a topic where different rules apply than in large organisations. A small company has no data team and no budget for long pilot projects, but it has the advantage of speed of decision-making and of only needing to agree a process change with a handful of people. The fastest payback therefore comes from ready-made tools deployed on a narrowly defined activity: preparing and sorting emails and offers, transcribing and summarising calls and meetings, drafting and adapting texts, processing documents and invoices, answering customers' recurring questions, and analysing your own sales data. In-house development and model training almost never pay off for a small company. Budget for the subscription and for the time of the people who will learn to use it – it is this second item that tends to be underestimated.
See also: How to Implement AI in a Company, How much does an AI solution cost, AI Adoption by Employees.
