AI for Email Communication suggests replies, summarises long threads, sorts mail by importance and adjusts the tone of a message before sending. For companies, this is one of the fastest-paying-back applications, since dealing with email takes up a significant part of the working day. The quality of the suggestions depends on whether the tool has access to context – to previous communication, to the price list and to the documents a reply refers to. Data protection is a critical question: company email contains trade secrets as well as third parties' personal data, so the tool must be chosen with regard to where and how the data is processed. Sending a reply should always be confirmed by a human, not an automaton.
See also: AI for Administration, Trade secrets when using AI, AI for Salespeople.
