An AI Chatbot for Websites is an assistant that answers visitors in real time based on your own content – price lists, terms and conditions, service descriptions and frequently asked questions. Unlike older scripted bots, it does not need pre-written conversation branches; it assembles the answer from the passages it finds. The quality of the output therefore depends directly on the quality of the underlying content: if the website contains contradictory or outdated information, the chatbot will repeat it. Deployment should include three things that tend to be overlooked – a clear rule for when the bot should hand the conversation over to a human, a notice that it is AI, and an archive of conversations for review. The benefit is best measured by the share of questions resolved without operator intervention, not the number of conversations.
See also: AI for Knowledge Base Management, Disclosure of AI interaction, Response speed to inquiries.
